Details
08/20/2024
Wood County CSEA Case Manager
Wood County JFS
JOB DESCRIPTION:
Provides customer service; receives and responds to clients seeking support services; provides information and answers questions regarding child support processes, procedures, rules, and regulations; assists with completing applications and gathering documentation; makes referrals to other County and community resources; receives and resolves a variety of complaints concerning cases.
Processes new case files; reviews, registers, and processes applications or interstate petitions in compliance with local, state, and federal requirements and timeframes; interviews applicants; gathers information to verify facts; locates absent parents; establishes parentage and enforceable support obligations; interprets and applies family support laws; recommends other child support enforcement activities to compel compliance; and ensures accuracy of case record.
Manages all assigned cases by periodic review of case status reports: initiates required actions to assure the establishment and/or enforcement of a support order; sends wage withholding orders to employers; places liens on bank accounts and worker's compensation claims; investigates and responds to inquiries and complaints concerning individual cases in a manner consistent with federal and state laws and agency policy; monitors status of support orders; reviews and maintains case files and documentation.
Monitors case through to completion; obtains required documentation for the entry of financial and medical support orders as required; monitors DNA Testing; manages and responds to daily prompts, emails, and escalation reports; communicates with other state agencies to exchange information; performs required case action.
Responds to requests from Child Support Agencies in other states; receives and responds to emails and reports; provides information, answers questions, and determines appropriate action; documents all actions in case management system.
Takes administrative enforcement action on cases that qualify, such as license suspension, process lump sum notifications, insurance settlements, withhold from Financial Institution Data Matches, unclaimed funds, etc.; completes legal referrals for contempt, criminal nonsupport, or community control violations on cases that qualify.
Prepares cases for court by compiling all necessary data; creates legal petitions to be filed in clerk's office; reviews cases to confirm if service has been provided for respondent; prepares child support worksheet to determine obligation; creates and prints orders; meets with respondents to review, explain, and discuss proposed order.
Processes contempt of court orders for non-payment of child support; determines arrears balance; completes appropriate financial audit of the case; determines the accuracy of the debt owed; reviews court orders and pay history; completes contempt petition; testifies in court if applicable; mails related correspondence to other state and respondent.
Maintains and enters case files, documentation, and actions into departmental tracking systems; enters client information and data, support orders, account balance changes, etc.; verifies accuracy and completeness of data and information; and prepares case documentation for court, as needed.
Performs a variety of clerical functions including typing, filing, answering phones, taking, and relaying messages, etc.
Attends meetings, seminars, conferences, and training sessions to remain current with local, state, and federal policies and procedures.
QUALIFICATIONS:
Associate’s degree in social services or a closely related field required; supplemented by two years of case management experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Valid driver’s license preferred.
APPLICATION DETAILS:
Send completed Wood County application** and resume to CSEA CASE MANAGER, P.O. BOX 679, Bowling Green, Ohio 43402 or email to jfs@woodcountyohio.gov. Applications must be received by 4:00 p.m. on Tuesday, September 3, 2024.
AN EQUAL OPPORTUNITY EMPLOYER
**applications can be downloaded at https://www.co.wood.oh.us/commissioners/employment/default.html
